Refund & Return Policy
We are committed to your absolute satisfaction. If your piece doesn't spark joy, we are here to make it right.
7-Day Returns
On eligible standard designs
100% Refund
Credited to original payment mode
Insured Pickup
Secure logistics for your peace of mind
Overview
At Vaada, every piece of jewellery is inspected for purity and craftsmanship. However, if you receive a defective item or simply wish to return a standard design, we facilitate a smooth, transparent process.
Eligibility Criteria
To ensure a successful return, please ensure the following conditions are met:
The Security Tag must remain attached and intact.
The product must be unused, devoid of scratches, and in its original condition.
Original certificate, packaging, and invoice must be included.
The return request is initiated within 7 days of delivery.
Security tag must remain attached. Returns are rejected if the tag is broken or tampered with.
Return Process
Go to My Orders and select 'Request Return'.
Upload clear images of the item and the intact security tag.
Our logistics partner will collect the package. Refund is processed after warehouse verification.
Non-Returnable Items
The following categories are crafted specifically for you and cannot be returned:
Personalized or Engraved Jewellery
Custom-made sizes (e.g., Rings adjusted to specific non-standard sizes)
Items damaged due to mishandling after delivery
Refund Timeline
Once the item passes our physical quality check (typically 48 hours after receipt at our warehouse), the refund will be initiated.
Credited to source account
Credited via secure bank link
Still have questions?
Our Concierge is available Mon–Sat, 10am – 7pm